While the physiotherapists are professional and generally cheerful, there is an atmosphere of dissatisfaction with almost everyone else in the facility, from the receptionist (2 out of 3) to the grumpy supervisors who lurk around and ask questions about payments and forms while the physios are treating patients. The toilets are not clean, there's dust on the gym equipment, some of the mat surfaces are ripped, and the pillows are not always changed. This is the most expensive physiotherapy charge per hour in the area (Carleton and two others are cheaper), but it does not project that way when you're there. Needs a cleanup and some customer service training.