Publix Super Market at Valleydale Village
Reviews
Great Service. Everyone I have encountered is friendly. HOWEVER, I am so tired of fighting with the baggers over taking my buggie out to my car. I understand that they want to be polite, but I shouldn't have to argue or explain myself if I want to take my own buggie out to my car. A simple, "no thank you" should suffice. Instead I find myself saying it 3 or more times every time. It's gotten to the point where I find it as a relief that I don't have a bagger.
PLEASE BE CAREFUL! Despite knowing about the regular traffic violations, a.k.a. countless near misses that happen in their parking lot every day, and even a purse theft recently, Publix has ZERO security cameras in the parking lot and no plans to install any! I narrowly avoided injury in the parking lot last night due to another Publix customer driving dangerously, and management doesn't care. I COULD HAVE DIED and they wouldn't even be able to provide a license plate number. However, if you survive past the parking lot, the selection is good and the customer service is charming.
I don't know if Publix has just gone down hill or just this store, but my experience is not positive. While there are a number of friendly people there, there are also some that clearly hate their job. 1) The prices are generally very high compared to the competition. 2) The bakery service is terrible. They advertise (or did at one time) that they sell fresh baked bread. They don't, they do bake bread everyday, but you can't purchase that bread- you can only have yesterdays. If you ask for fresh bread, they won't give it too you, and were rude to us about it. They also are terribly inconsistent on the baking. Sometimes it is over-baked or (more often) not close to done at all. 3 times we found a small plastic part in the one-serving pies. When we talked to the bakery about it, their response was "you can't prove it" ?! ...really, that's was the response. We were not asking for anything (not even a refund), just letting them know. 2) Special request; a number of times we have requested special order items. More often then not, nothing becomes of it (even after repeatedly asking). On occasion they do get the item, but we only find out because we find it on the shelf.
This is a terrific grocery store and bakery. Exceptional service from people who smile.
I love Publix!!! They have everything and everyone is soooo nice