Sales tactics at every turn! But when you don't give in, they make you sit and wait forever before they help you anymore.

I just had Lasik surgery at Clarkson Eycare this Jan (2011). I will start by saying that my surgery seems to be a complete success. I am seeing very clearly and have minimal halos at night. What I do want to point out is that the patient care at Clarkson is horrendous. They did not make it clear how little I should keep my eyes open after surgery and before I got home and into bed. So I apparently dried out my eyes too much and was in EXTREME pain. When I called them, they could of cared less about my situation and only wanted to blame me for my pain. They were more concerned about the surgeons schedule than what I was going through. I was very upset and scared, these are my eyes for gosh sake!

I went here for a LASIK consult because they told me on the phone is cost $1600 total. I got there and had to deal with staff who acted like they hated their jobs and were not very friendly. The doctor who did my exam has poor oral hygiene and that is pretty nasty when they are less than a foot from your face and talking to you. They made me watch a 10 minute video which showed how if you go for the cheap $1600 surgery, they will be using something that looks like a cigar cutter to open your eye. That is how they scare you into upgrading to the $3600 surgery. They lied to me about several questions I asked. Later I found out from the internet and other doctors that the reason they lied was so that I would be scared into the $3600 surgery. I ended up going on one of their competitors and the staff was amazing, procedure went great and there were no hidden fees or marketing schemes to get me to pay more and the best part is that it was $300 cheaper. Why would I want rude people with poor hygiene helping to perform a surgery on something that could potentially destroy my vision for life? Thank god I didn't go to these guys and you shouldn't either.