The receptionist was the only personable person there. They allowed a person not employed there to x-ray my husband (a customer) and she never even draped him. Granted she was an x-ray tech but totally inappropriate and unprofessional. The dentist numbed my husband then left the room for 20 minutes. When she came back, is was apparent that he needed more Novocaine. She complained about having to give him more then left him there for 30 minutes. By the time she came back, it had worn off a bit and he required more. 40 minutes later, she comes in and my husband decided he was done playing games with her and allowed her to work on him even though he was not numb. She wedged a chisel into his tooth to extract it instead of using extraction forceps nor did she attempt to widen the socket before extracting the tooth. When it broke off instead of coming out, she exclaimed, "I knew that would happen!" She kept working even though he was moaning the entire time and even put his hand up to get her to stop. The dentist told my husband to put his hand back down that they were almost done. This was not the first tooth he has had extracted but it was the only one that was painful. In fact, it was so painful that I doubt I will ever be able to convince him to go to another dentist for a very long time. In addition to our horrible experience, it was obvious that 2 other patients were having similar experiences because we could hear them screaming down the hall.