Naper Dental Center
Reviews
No one LIKES going to the dentist, but Naper Dental Center has actually made the experience tolerable! I've seen both Dr. Planer and Dr. Lowe and highly recommend both. They took their time, explained options, and even squeezed me in last minute due to my hectic schedule. Their staff has always been helpful, courteous, and timely. THANK YOU!
I agree with a prior review that the office has completely changed since Dr. Chan left. Quality of care has diminished significantly. Scare techniques are used to convince you to do cancer screening tests, excessive x-rays, cleaning proceudures...and, by all means, everyone must have a night guard! Dr. Lowe is too busy for her dental pick! She can't take to time to answer questions without one foot back into the hallway making you feel like your are imposing on her time and she gives the most rushed short answers. My husband (38 years old) was advised to have ultra sonic treatment to remove "significant" plaque. Hygenist refused to try to remove the plaque at a regular cleaning the old fashioned way so he had to schedule another appointment. After the first very expensive US appoinement, the hygenist said "this isn't too bad at all" but insisted he schedule another appointment to do the other side of his mouth "just in case". Same result of "hmmm, this isn't so bad" came at the second appointment. Worst of all, during the first and second appointment my husband heard loud and painful banging sounds in his ears as a result of the US treatment (sound waves). Ever since those appointments, he has had ringing in his ears. 2 years later, it is still there. Appointments with a EENT specialist said the damage was permanent and he would have to cope with the noise the rest of his life. THE REST OF HIS LIFE! All over plaque that could have been removed with a pick! When my husband spoke to the office about the ringing in his ears, the hygenist recalled his reaction to the US treatment but the doctor, who refused to speak to him, denied the ringing in his ears was a result of the treatments. This office used to have a great staff, great doctors and great reputation but don't make your appointment to fast...it is not the same office that built that reputation. The new doctor and staff will destroy that reputation soon enough. As a doctor myself, I'm appaled at this office and hope they shut down before they hurt someone else!