The following letter was sent to the address that was on the bill for $36.00.The check was cashed yet I never received a response. July 11, 2013 To whom it may concern: I wanted to inform you that I was very disappointed in the treatment options I ended up with at the time of my visit to the Aspen Dental in Greenwood, Indiana and how your company lost a potential customer. I also will not recommend Aspen to my friends. I have taken care of my teeth all my life and, although there was a time when I was anorexic many years ago and I did developed some bone loss and cavities. For several years I have to Dental Works formerly located at the Greenwood Sears Store. Recently they closed the office and I was scheduled to be seen at the Washington Square office some 15 miles away. Instead of traveling that distance I decided to try and find something in the insurance network closer to home, thus my visit to Aspen Dental in Greenwood on St Rd. 135. When I made the appointment and was told that I had to come in for x-rays and exam, then make a separate appointment for a cleaning, I found that troubling. However I decided to go along with it, on my visit after the X-rays the dental hygienist checked my numbers. While doing so, I felt she was applying more pressure than I have ever experience in this type of testing before. She ended up telling me I had periodontal disease and needed a deep cleaning. I asked if I could just have a regular cleaning and I was told “no, that to have a regular cleaning would be like just brushing your teeth!” “To do so would be unethical” (WTH? I thought! I brush my teeth all the time, so why would I ever need a regular cleaning?!!!) Anyway after that, the actual dentist came in to examine my teeth, he turned to the hygienist, and asked “Did you actual see blood?” She said “yes” and was told to go see the finance person. Upon visiting the finance person I was told (quote): “your crappy insurance doesn’t pay anything”) and I was given a paper that said the procedure would cost $3000.00. I said “I can’t do it”, and then I was offered a coupon and given a piece of paper with a reduced price of $2000.00, and again I said “no”. While my insurance might not pay well, I felt it was unprofessional to say it in that way. I left very upset, not know what to do; I’m retired and cannot afford that kind of expense. So, I called Dental Works and reschedule my bi-annual cleaning at Washington Square Dental Works. I said nothing of my experience at Aspen until they did the periodontal test, which was totally unexpected; and low and behold the numbers were way lower than what I was given at the Greenwood Aspen office. I expressed my woes with Aspen after that and was told that, while I did have bone loss. That once you have lost bone you can’t get it back. While I did have a couple of 4’s in the back, there was nothing else to indicate I have periodontal disease. It was worth it to me to pay out of pocket for more X-rays at the Dental Works before my exam and cleaning, since my insurance had to pay Aspen for most of the charges that I’m allowed twice a year. I just felt that someone should be aware of the experience that I had. It makes me feel better. I’ve have learned it pays to get a second opinion. I have since learned that Aspen Dental has several law suits against them and that they over charge for many things that can be found cheaper at other companies. Buyers beware! Sincerely, Diana D.

Doctor doesn't like Americans & service is horrible. Dental ass is a pill head who looks hung over & I will not get what u pay for. This company is a rip off!

the staff at the Greenwood location was very fast and professional, they was able to pull my tooth the same day. Thanks Aspen! Brent A