I went to Durell Family Dentistry to redeem a Groupon for Zoom! Whitening. My first impression was great. I made an appointment request online and someone emailed me back right away! Scheduling an appointment was easy and I didn't have to wait very long.I got a phone call the day before to remind me, which was especially helpful because I thought my appointment was at 8:30, not 8:00! On the morning of my appointment, I missed the turn and got lost. A very friendly woman was able to give me directions and was even willing to stay on the phone with me to guide me turn-by-turn. That is excellent customer service, in my opinion. When I arrived, the office was nice and the waiting room was spacious and had many magazines. I went back right away and Diana explained each step of the Zoom! Whitening process. She constantly checked to make sure I was comfortable and even brought me a blanket when I was feeling chilly! At the end of the treatment, I was able to meet Dr. Laura, who I found very friendly. Overall, I was totally satisfied with the quality of the treatment but even more pleased with the friendly and caring attitudes of the staff members. I highly recommend Durell Family Dentistry and have no reservations about doing so.