MILITARY INSURANCE MEMBERS BEWARE! YOU WILL BE CHARGED LATE FEES BC OF TRICARE DENTAL INSURANCE AFFILIATES NOTORIOUS INABILITY TO PAY ON TIME! I first started going to this office and was very happy with my interactions and services performed by both the dental hygienist and dentist. The front desk staff was snippy (boarder lining rude) at both of my appointments. My husband is active duty and the Sagamore office was having trouble receiving payment for one of his services. They billed us for the service and I called to follow up, confused because all of his services are covered. I was told that their office incorrectly billed insurance and they had since sent a corrected bill and should receive payment within two weeks. I was told to call back if I received another bill. I received another bill notifying me I was going to collections. I immediately called and left a message and no one called me back. I called again three days later and was told the bill had been paid by the insurance company but in the mean time I accrued a $10 late fee as a result of all their work having to bill the insurance company. I explained the notorious difficulty when dealing with military insurance. I explained that when I chose Sagamore Family Dentistry that I had assumed due to their acceptance of military insurance they were also aware of the hardships that come to doctors’ offices having to deal with military insurance. Many offices do not accept military insurance as a result of their difficulty. I was reminded by Sagamore Family Dentistry that I signed their policy statement agreeing to pay this late fee. They were completely against waiving the fee even though I had absolutely nothing to do with any of the interactions between the dentist office and the insurance company. I was even proactive in calling the office to see if there was anything I could do. I explained I was going to pay the fee and find a new dentist. This office is very new and it seems like they are just learning the “ropes” so to speak with regard to the different insurance companies. The office manager told me in a frustrated tone that she is on the phone with the military insurance provider every other day. My husband has been active duty for ten years and having difficulty with our insurance is not something that is new to us. I have, however, never in that time been billed a fee because of the doctor’s frustration when dealing with my insurance company. I feel that when a doctor accepts my insurance they also accept all that comes with it. I was told by Sagamore Family Dentistry’s office manager that their office does not even have to bill the insurance company and that it is a courtesy done by their office. I explained that my expectations from my dentist’s office and their expectations of their patients did not line up and I would have to find another office. Having had gone to multiple dentists in ten years using my military insurance I knew this situation was unique. I hope my experience saves military families the hardship of receiving unexpected late charges as a result of our already frustrating insurance company. I would suggest taking your business to another approved dentist in the area that is more familiar and understanding of our unique situation. On a side note, the filling my husband received that resulted in all of these billing issues fell out before it was even “paid for”. We have to find another dentist to have his tooth refilled.