The medical staff was pleasant and professional when I went to American Urgent Care to be treated for flu-like symptoms. However, when I received my bill I noticed that they charged me for a flu test which was not administered. I called the billing office to discuss the error and the representative proceeded to tell me that my chart indicated I came in for flu-like symptoms. This, of course, was accurate. She went on to tell me that my chart indicated a flu test was administered. Since I know that a ful test was not, in fact, administered I indicated that charging someone for services that were not performed was fraud. I then advised that I was going to report the occurrence to my health insurance carrier. The billing representative became very defensive and very uprofessional. I spoke to the Clinic Manager to make him aware of the occurrence and he was also very unprofessional and accused me of abusing his staff and using "four letter words". What? I have worked in the health care industry for over 20 years and I find it very unfortunate that a medical clinic serving the community is fraudulently billing and disrespectful to patients. I reported this incicent to my carrier, but how many patients would not know any better and proceed to pay for services that were not perfomed? If you receive services at this clinic, please review your bill very closely and report any services you are billed for that were not performed.

Unprofessional staff I was in and out within minutes which wasn't good because I received poor quality service I got a bill in the mail that looks like it was typed on notepad, with no real information on it, and poor grammar. Do yourself a favor and go to a real doctor. **edit I actually got a call from the new manager of this place wanting to know how he could replenish their name with me. They did an excellent job and I was impressed by their concern about my bad experience. Since it is under new management from the time I went, I would give this place a second chance.

I loved it. It was very clean. The staff was more than just curteous and proffesional, they were also very insightful and helpful. Plus I liked the fact that I didn't have to make an appointment or wait when I went it. They were very fast and efficient.

the service was great. They got me in and out. Need to have some commercials.

Insufficient care and unprofessional staff.