Entered order for two refills on-line at 9:10 AM this morning. Scheduled pick-up for 11:00 AM (website actually defaulted 10:30 AM). I show up a little after Noon and am told that they only had order for one of the prescriptions and that it was not yet filled??? I received no explanation for why they only had one when my confirmation clearly shows both but was also informed that someone didn't show up for work that morning and that they had been pushing out pick-up times. My question is...if your going to push out someone's pick-up time that has already been confirmed, shouldn't you at least give them a courtesy call or email letting them know so they don't waste a trip??? Nice move CVS!

Entered order for two refills on-line at 9:10 AM this morning. Scheduled pick-up for 11:00 AM (website actually defaulted 10:30 AM). I show up a little after Noon and am told that they only had order for one of the prescriptions and that it was not yet filled??? I received no explanation for why they only had one when my confirmation clearly shows both but was also informed that someone didn't show up for work that morning and that they had been pushing out pick-up times. My question is...if your going to push out someone's pick-up time that has already been confirmed, shouldn't you at least give them a courtesy call or email letting them know so they don't waste a trip??? Nice move CVS!