Up until recently, both my husband and I have had pleasant experiences at DentalWorks. We had the same Hygienist, who accomodated 7a appointments. Dr. Hughes has been my Dentist for ~7 years, and we like him as well. It is sometimes difficult reaching the office via the phone or waiting for a return call after leaving a voicemail. My frustrations, which impacts my rating for them, are: (1) The 1st appointment is @ 7a, but the office does not open until 7a. If the Dentist has not arrived, we have to wait for the Hygienist to start our cleaning. (2) The new Front Staff is not always respectful of your privacy when discussing your account at the front desk with the glass wall that is up now or kind. My husband, who is extremely laid back, came home after his last visit and said ""Person" was extremely rude to me today. When I tried to ask her the question you wanted me to, she cut me off. It's almost like we're bothering them. After my cleaning, I had to sit in the Waiting Room while they figured out my account. It frustrated me to see them standing around laughing, and it's after 6p." (3) We have had issues with our account for over a year. DentalWorks has my husband and I on 1 account, and we have dental insurance through both of our employers, so I track all of our dental claims. It took DentalWorks 8 months to submit a claim of mine from October 2013 to my secondary insurance for payment. The claim was paid in June 2014. My husband's claim from February 2014 was paid by his secondary insuance in August 2014. It is the point that their Corporate Billing Office has had to get involved. We were told that we had a ~$600 balance. After all of the claims had finally been paid, we have a credit of ~$200. We plan to continue going to DentalWorks and hope that this past year was a fluke.

My insurance paid for my daughter's x rays (college student). Why do I have to pay $10.00 for a transfer by email when the x rays are paid by my insurance company???? With my insurance, Dental works was charging me upfront costs- Why? I waited to have her work done! My daughter is home for the summer and I am happier financially and with the services she is having done with me only responsible for my cost-thank you Dr. Axiom Scholar, Southland Dental, in Wallace, N.C.

I was seen at the Battleground office in Greensboro Nc on 1/31/13 to have two teeth and one root tip removed. I had expressed at the High Point office that I had some bad experiences with Novocaine not working for me in past dental procedures and that I have routinely been sedated for all my extraction due to this issue. When I received me EOB today the office had coded my anesthesia as 50/fmv patient management and apprehension. This is medically necessary for me to have general sedation due to my not getting numb in the past and my anxiety disorder which I discussed with the Dentist in High Point and she agreed and didn't even offer any alternatives for my treatment. I called the Battleground office on 2/13/2013 requesting they change the coding and refile my with my insurance the person I was talking to in billing called the office manager and I was told they wouldn't resubmit my insurance with an explanation of why this was medically necessary for me. I am hoping this is some kind of mistake because the treatment I received in both offices was great. My husband and were discussing making him an appointment and another for a cleaning, but if customer service after the treatment is not going to be supportive we will have to find another dentist.

Honestly, my experience was completely different than most of the negative comments posted. There is an oral exam before the cleaning visit but I was told that when making my first appointment so I knew what to expect. They even tried to fit my cleaning in same day but unfortunately it did not work with my schedule. They offered the cancer screening but as an option and it was not forced. The initial visit did take a little longer than expected but everyone was so pleasant so I did not mind. I was in and out the following appointment for my cleaning. It was one of the better experiences I have had with a dentist in a long time.

It appears that this place doesn't do cleaning. My wife, a Nurse, warned me about going to it. But, I’m a man. _ I had just moved to the area and went into this place requesting a cleaning. I kept my appointment. But, the receptionists were too "busy" to acknowledge I came in. So, after some confusion over the proper sign-in procedures (post a sign, please) and not knowing about it until after waiting half an hour, I found myself making a second appointment for a cleaning. _ Keeping my second appointment also, I received the same greeting (or lack thereof). This time, after only 10 minutes, my name was called. I went back, received a lot of attention from a couple of hygienists, and was impressed, at first, at how well equipped the facility was. They took high resolution photographs of each part of my mouth, took lots of measurements, but no cleaning. _ Finally, an actual dentist came in. "Wow," I thought. "A dentist is going to clean my teeth?" He was very friendly, but used mostly dentistry jargon... blah blah blah. I did catch the last part, as he was getting back up, telling me he would see me again in a few days. "I need to come back?". He then explained that this was just an oral exam and then left. (Okay. I get it. Every dentist will probably require this before doing regular work.) _ A hygienist came back in and gave the usual shpeel over the importance of cleaning properly... blah blah blah. Again, I caught the last part about needing to purchase some kind of special mouthwash. Then, I began to think the purpose of all of that focus on cleaning was that something was wrong. So, I agreed to the mouthwash. The hygienist left to prompt the receptionist to make an appointment (odd, I know). _ I approached the receptionist and was only asked about date and times for the appointment. I was thinking, "Will I finally get my teeth cleaned, then?" The receptionist asked for the usual insurance information and began to ring me up; $90 for an exam that I did not want nor request and $15 for mouthwash. _ Keeping my third appointment also, I noticed right away that someone said, "hi!" And, I was admitted in less than 5 minutes. I settle into a dentist’s chair and the hygienist, with paperwork in her hands, pulls up a chair and begins to ask how I’m going to pay for my scaling, since it was about $1300. _ “My what? I came in for a cleaning.” _ The hygienist explains that I had signs of improper daily cleaning and that it had gotten so bad as to need scaling (a.k.a. scaling and root planing). She started to explain what it was. But, I stopped her. I knew what it was. I had that done when I finally got insurance and could afford it 5 or 6 years earlier. But, it was only about half that amount. And, ever since, I received regular professional cleanings and checkups. In fact, I was told at my last checkup that my teeth, gums, and daily cleaning habits were satisfactory. My cleaning habits had room to be improved, but were satisfactory. _ “If I needed ‘scaling’, something so major, my regular dentist would have told me.” _ The hygienist brushed off the comment and began scare tactics of how “serious” my condition supposedly was and how bad things would get. By this time, I was done. I knew I was being scammed. I just didn’t think I could be so gullible for so long. _ To all of you hard-headed men: heed all warnings from those close to you, even if it’s your wife (I mean that respectfully). To everyone: stay away from Dental Works.