Dr. Key is very professional and knowledgeable. After having a bad experience with another dentist in the Hickory area (Dwight Hastings) I visited Dr. Key on recommendations from many employees at my office. Dr. Key fixed my tooth that Hastings had messed up. While visiting Dr. Key, I also asked to have a new retainer made. Since I work on the other side of town Dr. Key's wife, Janet happen to be coming my way and brought my new retainer to me when it was finished. Wonderful people and great customer service!