Walmart Supercenter
Reviews
Customer service in Electronics was horrible! I just went in to buy an Xbox One game and I asked someone if o could get a game out and they said yeah no problem let me get someone with keys so I waited for about 10 minutes until I asked another employee for keys....still waiting for about 10 more minutes I finally went and asked the guy who had the keys standing one row over and I finally got my game. When I was checking out he wasn't friendly at all!
I shop here quite a bit. The only complaints I have about this store is that they need more cashiers and the store is very hot in the summer.
BEWARE OF TIRE SERVICE!!!! We had two (2) Goodyear Viva II Tires put on the rear of our Jeep, size P215/75R15, at Walmart Service Center at 3400 North 85th St, Lincoln, NE 68507 on 07-27-2013 and then two (2) more Goodyear Viva II tires put on the front on 8/7/2013. After having the first 2 tires put on the rear, we noticed big indents in the sidewalls going all the way up to the treads. I spoke to the technician about this and the technician said that it was not a defect, that this was the strongest part of the tire. The technician stated that this is what they told him in the training course. We also noticed our rims were scratched after we told them not to and it was typed on our service order by Pat. Then after having the front tires put on, we noticed the same indents in the tires but they were more severe. Before the tires were put on, I told the technician to torque the lug nuts to 85 ft/lbs as that is what the Jeep manufacturer manual states. The technician refused and told us that he torqued every wheel at 100 ft/lbs because this is what he was told to do in his training. I adamantly told this technician that he was wrong and he told me to take my vehicle somewhere else then. My wife, spoke with Customer Service at Goodyear the next morning about our concerns about defective tires and they began a claim immediately. The Goodyear CSRep had us take our vehicle to XXXX Tire in Lincoln where they put 4 new upgraded Goodyear Wrangler Tires on our vehicle immediately. During the tire switch out, XXXX Tire showed us that the front face of the rotor was badly bent due to the rotor not sitting on the stud correctly and the Walmart technician over-torquing them at 100 ft/lbs when they should have been torqued at 85 ft/lbs according to the Jeep Manufacturers Manual. We had the rotor and studs replaced by XXXX Tire and paid the $200. out of pocket and later got reimbursed by the store Walmart store manager Darin Anderson. Walmart paid for this work and parts after we threatened to take them to court. Every tire and rim is torqued differently according to the manuals. Walmart is torquing lug nuts at 100 ft/lbs and will not listen to manufacture specs. This was reported to NHTSA and needs to be investigated because wheel studs are going to break and wheels are going to come off the vehicles and people are going to get hurt or killed. Torque a wheel on a Smart Car to 100 ft/lbs. and see what happens. The wheels are going to pop right off the car. Walmart Service needs to begin using wheel guards too so they avoid scratching expensive rims!!! Technicians Dennis and Craig need to be fired for incompetency and horrible attitudes.
We just sop here most time
I love going to this store! The prices are cheap, the staff is friendly and polite, and Customer service is very helpful. I would never shop at another walmart (especially not the 27th street one!) As the saying goes: "Treat others as you wish to be treated." and that is never more true than shopping (especially during the holidays). So remember a few things as you run errands or are searching for a gift for a special someone this season, please be polite and respectful to others and I'm sure that they will be courteous back to you. The staff here are so friendly so, don't be rude just because you feel like being a jerk for a day. Thank you.