Only got three stars because the attending ER Dr. Was great. Not one nurse seemed happy to be at work. I try to keep things light and crack jokes when I'm in the hospital and I feel that the staff was very irritable. Not the best attitude to have when you are dealing with sick/injured persons.

I had come into Bergan after being transferred from Lasting Hope Recovery issues to get a medical clearance. After doing some tests the doctor came in and essentially told me I'm fine and I can go home. I was still feeling unsafe and suicidal. The security guard came in and the doctor and they basicially said go ahead kill yourself off the property. They were reported to law enforcement after they got me so riled up I almost overdosed on heart pills right in front of them. They called the police on me and I was transported back to Lasting Hope. This is not the first time Bergan has screwed up big time. Recently the ER doctor told me nothing was wrong with my gall bladder and lets just say a week later I had to have it removed. The pathology came back and it was very diseased. I do not recommend going to Bergan for serious health issues especially if you have a mental illness because they will use it against you and ignore health problems because they are so focused on your mental illness. They also assume that all people with mental illness have an addiction and just want meds which I never asked once for. Terrible hospital .I can't believe they are going to be a trauma center.

The worst hospital in Omaha, I went to the emergency room to get my appendix taken out ,they took forever to help me and when I finally was helped they put me in a room waiting for hours for a doctor to be available. They ended up telling me I had a stomach infection which I didn't and gave me some stupid pills that made things worst... I was in an out of the emergency room because they couldn't figure out what was wrong with me, what kind of hospital is that. oh but to send me a huge bill they didn't have a problem with that. They don't have any sympathy for you, or even ask for your permission for any procedures. The nurses are so mean, and don't even know how to do their job. I spoke to do main doctor and all he did was send me some flowers, NEVER EVER GOING BACK THERE. UGH

If you are having complex disease like Leukemia, don't go there. They will screw you and you will see your family member is dying in-front of your eye and you are helpless. My wife had leukemia, they started treatment with lots of lack of knowledge. e.g.: After chemotherapy patient's WBC is low. I asked, can we donate WBC, Doctor simply told me, no its not possible, Until I discover when I decided to move to another hospital in a very very critical condition, where they told we need to donate WBC to control her infection. Either bergan mercy's doctor don't know about that(which is less possibility) or they don't let their customer( customer !) go other places. Some doctor used to say, 'I am the best !', when you will ask why is this happening to patient, answer is 'I don't know !' ( really !). Also there is a lack of communication between different depts. This is my own experience...Go to a better hospital, if Initial treatment is good that helps a lot !

Dr. M. Alexander Shehan is the best doctor I have ever been to. If you want a good doctor who listens and cares i suggest him to everyone. I have never had a problem at Bergan. Everyone seems nice and helpful to me.