Like a previous review, this is my first time writing a review online but my experiences at Cornerstone have been so unacceptable, I believe it is very important that people read this prior to choosing this location as your primary healthcare provider. I have been a patient at Cornerstone for 4 years, and despite their receptionists that appear to take joy in being rude, the doctor I had was phenomenal. Since her departure one year ago, I have been passed around to 5 different people (I say people because some are not Doctors). Keep in mind that 4-5 doctors departing a practice in the span of one year speaks volumes about their office management and overall desire for people to be there. They have no idea who I am after 4 years and they are the prefect example of a practice that has 0 interest in the well being of their patients.One time in my 35 years, I had a major medical emergency and felt my doctor was the first person I should speak to. I called and as I cried on the phone to speak to my doctor, the receptionist replied "Can't this wait until Monday? ". I explained I had just lost someone very close to me and I was very depressed and not well. Again she said "Can't this wait until Monday?" Another example came today where I have a broken rib. The pain is still quite bad after 10 days and I called to see if they can help me. I was told to take Aleeve. As an athlete, I know the different levels of pain and knew it was not something Aleeve could handle. I went to a walk in clinic, who took to time to reexamine my x-rays, notice additional cartilage damage and prescribed the proper medication. He explained to me that another doctor may have been reluctant to prescribe me pain medication because they are addictive and doctors without a relationship with their patients would avoid such medications. When I explained that I have been going to the same practice for 4 years and I have not been prescribed pain medications in over two years, (when I broke my ankle), he smiled and said "Find a new practice." I could not agree more.

This is my first time ever doing a review on-line, however, with the experience I had today and to see the last review, I have to tell people. I have gone to this practise for 10 years and it is continually degrading. Today, was the last straw. Due to all of the road construction on 523, I was 8 minutes late to my appointment. I was told that Dr. Rey would not see me and I have to re-schedule. I actually started crying in the office, I could not beleive the lack of understanding and mutual respect. I have had to wait to see the Dr. for up to 30 minutes past my appointment time, but they would not give me the same respect for 8 minutes? I lost a half of a day of work for this appointment, I am shocked, disappointed, and just cannot beleive that not only this happened to a patient, no less one for 10 years, and they expect me to just re-schedule I am re-scheduling, I am re-scheduling myself into a new practise. BTW, there were no other patients in the waiting room at the time, so it is not like they were behind.... and I certainly would have understood, having to wait, since I was late.

I am afraid I must disagree with both previous reviewers. Although a "cold" appt has been pretty painless, I have had to wait up to an hour for my appt'd time. I do feel the care has been acceptable, but when presented with an emergency like I have just had today, the condisending and uncaring concern of the nurses had us going to the er to have a splinter removed that I couldn't see due to poor eye sight and spend $50 when waiting a mere five minutes past their closing time would have been too inconvenient for the staff. I am disappointed that Dr. Ray's caring nature has not passed on to her nurses, who seem to not consider that in this economy (and the fact that some of us are losing our jobs this month) money doesn't grow on trees, and that pain and compassion are supposed be the most important parts of a doctor's offices job - from the receptionist all the way to the physicians. I will certainly make sure that the uncaring nurse I worked with today is not the woman who is caring for me at the practice tomorrow.