I have been going to this dentis for a few months now. The ONLY reason I go to this dentist is because it is 5 min from my house and right nwxt door to the sitter. I was very nervous to go to the dentist seeings how I hadn't been in about 10 years. I had a lot of cavities and a few broken teeth. My first visit was very pleasant. The nurse was very gentle and sweet. The dentist was very fast and did a great job. Then I went for my first visit. They looked at me like I was a big baby while getting the novacain. I have NEVER experienced such pain while getting novacain. Dr. Francis being the only dentist in the office was also working on about 4 other paitents. He would do something to me, leave me there for about 20-45 min while working on someone else. Other than that everything was ok. He also does white filling which I LOVE!! The next visit was with an asian women. She was HORRIBLE!!! Her and her assistant were very unprofessional. They were chit chatting about their weekend and what their plans were for the following weekend. I didnt like them one bit. Not to mention she gave me silver fillings. Then I had 2 more visits left. I went to my next one. They had an intern in there. Dr. Francis was very rude to her. Making her look young and dumb. I felt very bad for the young lady. When leaving there were about 3 girls at the front desk. All whomed to be on the phones chatting up about their personal lives. I was asked if I could just go home and they would call me with my next appt. Needless to say they never called. I can NOT wait for my last visit. I will NEVER go back there. Not even for a cleaning!