Went to get an eye exam with my mom. Drove separately because i was coming from school. He insisted on dialating her eyes (and that she would be fine driving home) and tried to get me to do mine. My mom couldn't see normally for a very long time, I had to drive her back to get her car later. "Free eye exam" means that they'll ask you to read letters (ignoring you saying"i can't read that" and telling you to "do your best") and charge you for tests you don't need. I was told my current glasses were fine for me. Went to Lens Crafters in the galleria and found out that with those glasses i was seeing at 20/30 vision. I am never going back there and would not recommend it to anyone.

I broke a nose support on my glasses last night and called PB Eye today to see if they had any? I was told that unless the glasses were bought from them, they wouldn't help me. I tried 4 other local stores in town to see if they may have? No....only repair kits....what I need has to be bought from an eyeglass store.....and Pine Bush only has one! I then decided to go in-person to PB Eye to see if I misunderstood or was a mistake? NO! I asked politely about purchasing what I need so I can install myself? NO again! They tell me it's their policy and that they're just following orders......BUT THEN, they tell me that they'll do it for me "this one time" for $25!....ARE YOU KIDDING ME! The pieces couldn't cost more than .50 cents each and I happily would have spent a normal price (a few $ each) and done myself. I then state that they're customer service is horrible.....with a packed waiting room of customers, who are on my side after hearing this from me! I just don't understand this policy and how it would benefit any new possible customers? I will never purchase or use the services of PB Eye.....and to be fair to them.....I have no idea of the quality of optometry they offer.....just that their policy on this and customer service is HORRIBLE! Good luck and shop local!

UPDATE..........went to Walmart and had these replaced for $2.03...INSTALLED!