I am very disappointed with the billing department at McCullough Hyde. I received a bill in January of this year (2014) from services in August of 2012. First of all, it takes that long to send a bill? They must be really backed up. In March of this year (2014) I called their department to pay off a balance of another bill and specifically asked if there were any other pending charges on my account and I was told NO. Well, this week, (May 2014), I received "A formal demand for payment in full" from their collections agency. I first called McCullough-Hyde and was informed that there was nothing they could do for me anymore since they had already sent the bill over to collections. I didn't even receive an apology. I then proceeded to call the collections agency (Finance System) to see what I could do regarding a payment plan. That's out of the question. I could make payments but needed to pay my balance in full by mid June or else this would be on my credit report. So, I get two weeks? Thank you McCullough-Hyde for the not so great experience and adding stress to my life that could have been much avoided. I suggest you look into another billing system (one that doesn't wait a year and a half to send out a bill) and be sure your employees are trained on how to inform your patients of correct information when they contact the hospital regarding outstanding bills.

Perfectly fine health care and workers, but their administration is just god-awful as they will do everything in their power to make you pay money that you are not liable for, take advantage of college students and their lack of understanding of the medical system and will badger the patients with debt collectors as opposed to talking to the actual credit card holder resulting in often irreparable credit damage. Do not go here if you have another choice.

Great workers with high spirits