I went to Baylor Keller Emergency on 04/27/2014. The service was good and very profesional, but the billing system is almost an scam system. I have received 4 different invoices, from 4 different sub-contractors I think, claiming for different thinks that they failed to explain even in person or by the phone. (It is almost impossible to talk with anybody in Baylor by the phone) I paid with my credit card the balance after they verified with my insurance, then my insurance paid and after that, they have sent 4 more invoices, which I already paid, not knowing what exactly I am paying. I won't visit this Hospital ever again.. Manuel Ortiz

I went to Batlor Emergency Center at Aubrey for stomach pains and found out that I had a reptured diverticulitus. I recevievd great care there, the doctors, nurses and staff were more than helpful and informative with their service and care. A very professional and caring group!

Baylor needs to hire better doctors to staff these ER clinics. I took my son to the Aubrey, TX Baylor ER (Previously Emerus) because he had eaten a wild mushroom at 3 PM in the afternoon. I didn't take my son until 1 AM when he started vomitting violently. Before, I left the house to head to the Baylor ER I called poison control and they advised me I definitely needed to take him. Poison control called ahead to the ER and gave them a list of tests to run on Kidney and Liver functions; however, when the doctor looked at my son she said he looks fine and there was no need to run the labs. I had to argue with her to get them to run the labs requested by poison control. When the labs came back she said that AST & ALT liver levels of 100+ was normal for a perfectly healthy 2 year old. They discharged him and told us he would be fine. I then took him to Children's Plano hospital ER with the labs from Baylor. When Children's re-ran the labs and compared them to the labs taken 2 hours earlier the ALT & AST levels were still increasing at a rapid pace. They immediately diagnosed him with Amanita phalloides (death cap) poisoning and immediately began a three day course of acetylcysteine to protect the liver and prevent permenant liver damage leading to death. Children's was in constant communication with the poison control center experts throughout this whole ordeal. Today my son is alive and healthy thanks to Children's medical. Baylor failed to diagnose properly even with labs, attempted to avoid running labs, failed to communicate or listen to the poison control center experts, and almost killed my son. I would think twice about using these new Baylor "branches" or event Baylor hospitals.

I thought this place was great. The staff went out of their way to provide caring service They were very helpful.