I would never use this place again for eyeglasses. I did not use their optician services, so I cannot say how good or bad they were, but I did take my eyeglass prescription there for a new pair of glasses. These people know nothing about making eyeglasses. I've worn eyeglasses most of my life and had many pairs made and never experienced such horrible service or nasty employees. They do not know how to do simple eyeglass adjustments or how to cut down the sides like any other eyeglass store would. Each time I left my glasses there to be done correctly, it would take 2 weeks and I would get them back the same as I left them. They finally made me a whole new pair that are still fitting incorrectly, but I do not want to go there and deal with the incompetence any more, so I just deal with it. They did not give me a case for the eyeglasses so I have to use my old one, they did not give me a cloth to clean them either. I used this store because there are few my eyeglass insurance can be used at. I will drive the extra few miles next time or use a shop that does not take my insurance. Do not use this Pearle vision location.

Before it became Dr. Bains and associates this was a great eye care office. We have been patients of Dr. Bains for about 10 years now, but alas it looks like we will be finding another eye dr. Dr. Bains is a great Dr., very cordial, nice and skilled. Her associates, on the other hand, seem to want to rush you through like cattle. Most, if not all, the old office staff is gone and with it their skill, customer service and polite, welcoming disposition. The new staff, like the new Dr,'s, also seem to want to rush you through like cattle and don't give you all the information you need to make an informed decision. I was in on Saturday and was told I needed a follow up, but was not asked for one to be scheduled at the time of the office visit. My wife called to make me an appointment, to which she was told they do not make follow up appointments on Saturdays, NOR DO THEY TAKE CHILDREN. My wife spoke to the office manager and was told, "children's appointments take longer, and with follow ups, customers usually have more questions and take longer also" I take that to mean that they want to run through as many customers as they can on Saturday to generate more revenue. Very disappointed.

Dr. Bains and her team are awesome! I've never had so much pleasure at a doctor's appointment before. Everyone is incredibly friendly and extremely thorough. Dr. Bains was very warm and informative beyond just my prescription. She gave personalized tips for keeping my eyes healthy because hazel eyes can be damaged by the sun easier than someone with more pigment. Who knew? The optician was fun and more helpful in picking out frames then I've ever experienced. Love this place. You're crazy or too uptight if you can't have a pleasant visit here. -Michelle

Terrible Service!!!

Extremely helpful and polite. Always a great experience here