Ordered transition lenses & changed my mind a day later. They didn't allow me to change the order. They offered exchanging the lenses but with no refund. THEN, at the same time I ordered contacts. Well, they charged me for them but didn't order them. 2 weeks later & I still don't have my contacts. Horrible! Never again. PS-the dr doesn't spend a lot of time with you, contrary to what other's are saying.

I purchased my son's glasses here. I thought this would be a good idea just in case he'd break them since they came with a one year warranty. Sure enough after 8 months, my son was in need of having them repaired. I went in with the damaged glasses and Rebecca informed me that they'd be ready in no time. I was missing the leg to the glasses and she told me , "don't worry about it I'll get them fixed" After about two weeks of waiting, I took the initiative to call (no one thought it be a good idea to contact me) and inquire about the status of the order. Once I was able to get a response, they informed me that they were NOT going to be able to go on with the order without the piece. After sharing my frustrations with them on how they had told me "not to worry about it", I searched and finally came across what I believed was the missing part. AGAIN, I make the trip to the East side, AGAIN I drop off the piece, AGAIN, I wait. After another week of not hearing back from them, I AGAIN, take the initiative to call and inquire. AGAIN they let me know that they're unable to full fill my request because it's the WRONG leg piece!!! This time I don't bother sharing my frustration and search high and low for the missing and famous leg. I FINALLY come across the missing link and AGAIN drop off yet another piece. Two weeks later, VOILA! I have my son's eye glasses ready (they actually DID call me THIS time) As I am picking up the glasses, I ask for them to kindly return the wrong piece I had originally dropped off. No one seems to know where it is. They promise a call back ... I WAIT AND WAIT AND WAIT... no call back. I call AGAIN two days later. No one seems to know what I am talking about so I YET AGAIN explain what the issue is. They still cant find it and promise a call back. Did they call back? You've guessed it!! NOPE. I call the following Monday and they inform me that yes, they did return the original piece along with everything else... WHAT??!! Am I going crazy?? I guess I must have gotten amnesia and totally forgotten about this, because she sure as hell is POSITIVE about giving it back. I think I would have appreciated an honest answer and apology, but I guess this is the best the staff could provide me with ... calling me a LIAR. I think this business has no professionalism, poor customer service, NO COMMUNICATION skills. A very frustrated FORMER customer, Valeria Lara

Dr. Pholvichitr is the best!!! I had never been to an optometrist that would his time with patients and examine their eyes with care like he does. His wife is also an excellent lady and she is very very helpful! the complete staff in this office is excellent and you are treated with professionalism! i love going to this place i believe i been going for almost 2 years and will continue to visit such amazing eye doctor and staff! thank you Dr. Pholvichitr

Dr. Pholvichitr is extremely thorough and very nice. I have nothing negative to say about this doctor or his office. If you live on the eastside/lower valley area and are looking for an eye doctor--go with him, you will not be disappointed.