I went to Mountain View Dental as a new patient two weeks ago. I was early but, they didn’t get me back to be seen until 20+ minutes after my scheduled appointment. When the Dentist finally made it in she looked at the broken tooth I made the appointment for I said I should set an appointment to have it fixed. I was disappointed they wouldn’t do the work that day but, rescheduled as she said. I went back last week for the second time. I again was early & they AGAIN were late. I waited 20+ minutes beyond my scheduled appointment time, & then I went to the desk to complain. The girls at the front said they would let them know I was still waiting & gave me a “sorry” gift. After 15+ more minutes I was taken back. The assistant said she would get the dentist & they would get me numb for the fix. I told her I don’t do numbing for any of my dental work & I had let them know that at my first visit. When the Dentist entered she said she was going to numb me. I explained to her I don’t do numbing & haven’t for years, including previous root canals. She left to consult with another dentist & when she returned she told me she had never worked on a patient without numbing & she wouldn’t feel comfortable if I wasn’t numb. I AGAIN told her I would not be numbed & that for years and many procedures had done just fine without it. After listening to her go on about how I could be risking the health of my unborn baby by not getting numbed I told her I would take my business elsewhere. When I got home I called another Dental Office & explained to them my situation (broken tooth, refusal to be numb, etc.), they told me they would see me that afternoon. When I arrived, I completed my paperwork & was taken back ON TIME. When the Dentist came in he confirmed my wishes to not use numbing & ask me to let him know if there was any discomfort during the procedure. The procedure went great, the Dentist & the office staff were wonderful. I was in & out of the office in less than 45 minutes. I left with my tooth fixed; no pain, no numbness & my wishes had been respected.

All of my dealings with MVDT have been extremely positive. The staff has been extremely easy to work with and they are really knowledgeable.

Best dentist office I've been too- the staff is awesome, they always check your insurance BEFORE doing anything, and if something will not be covered they will be sure to ask you before they do it. Very competent and personable staff- and they get you in and out! I've never had to wait more than a few minutes. They are like a well-oiled machine, which is refreshing.

Awesome personnel!

My name is Jenny. I took my son to Drs Biery + Paulette for his very first dental check up and cleaning. He was only 2, so I was really worried that he wouldn't sit still. The doctors and staff were so kind and patient with my little boy. They managed to "count" all of his teeth and clean them as well. I was so surprised! They made the visit completely enjoyable, and answered all of my questions in a language that I could understand. I Love Drs Biery + Paulette! I will return in the future, and have referred family and friends there as well. Jenny