bon secours health system

Bon Secours Health System

physiotherapists and acupuncture
3454 Anderson Highway
Reviews
Betty Holzwarth - August 01, 2013

My experience at the Powhatan Va location was a nightmare! The receptionist had a very poor attitude with me when I asked her questions about my records that were requested by them and I got charged. She was getting visibly irritated with me when I questioned her about why the records that they requested got mailed to me instead of their office? She could not give me a straight answer and never once did she offer to get me help with my questions. I had only been seen one time 2 weeks ago with Dr. Sharon Joseph. The workup and office visit info was incorrect like my blood pressure info etc. and the fact that the test they ran on me came back as B12 deficient. The confrontation got escalated to Dr. Joseph and the nurse also got involved in the issue. The nurse called me back and right away I could tell that the front receptionist got everyone involved and told them I was being rude. I showed the nurse the incorrect info on the paperwork about my blood pressure was not correct and the fact that I never got treated for the B12 problem with a shot or something! I have been extremely tired to the point of not functioning and have had B12 problems in the past! The nurse right away had an attitude with me and was nasty! She was questioning me about my medications which I had already given them detailed info about my medications and I asked her why she was asking me again? I said to her if would just be easier to ask me if my medications have changed from 2 weeks ago? She stormed out of the room and yelled for Sharon Joseph who in turn immediately came into the room and very abruptly said to me that she does not appreciate my being rude to her office staff and gave me the option to stay or leave! Of course I left because she gave me no opportunity to get my version of what happened. She relied on the nasty receptionist at the front desk and took her word and the irritated nurse put the icing on the cake so to speak. I am outraged over how I was treated at the Powhatan location...so disturbing how I was treated. I have been going to a practice for the past several year in Chesterfield...Family Practice Associates of Chesterfield. I have been very displeased with them because of the serious mistake they made with my husband. In 2012 they sent him to get a cat scan because he had been having issues with breathing and lung issues. Well when the cat scan info came back the doctors he was seeing at the Chesterfield practice overlooked the diagnosis of Pulmonary Fibrosis and this year had sent him back and forth to different specialist spending our money on co pays needlessly because they did not read the final results of the cat scan taken in 2012. To me that is a pretty serious problem on their part and I have been unhappy with them ever since! Finally it was the last Specialist my husband went to who pointed out that my husbands doctors in Chesterfield completely overlooked the diagnosis. Now I am having issues with these other doctors I had chosen to see.......

A Google User - January 11, 2010

Dr Joseph is very sweet and also makes my children very comfortable. She lets them know what she is going to do. I recommend any parent to take your son/daughter there. The number above is their fax number though, here is their office number 285-6050.

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