The ratings for this hospital are ridiculously unfair!!! I called them and got through to triage in one ring to ask about their schedule. By the time I arrived, I had a bed waiting for me and everyone knew I was coming in. It wasn't even major, turned out to be a PINCHED NERVE and they STILL treated me like a top-end paid hospital case. The doctors and nurses were all friends, wonderful and kind. I was given excellent, first class treatment. So much so that now that I live in Beaudesert permanently, I'm considering cancelling my Private Healthcare. This is a wonderful hospital.