I have been a client for over 20 years. Dr. Al has also attended to my three sons starting with their first checkup !! We are treated as very special people by everyone there every time we come in. The ladies who take care of the paperwork make my life so much easier. Dr. Al believes in prevention, prevention, prevention !! He searches for the best, newest and most painless technology available, and will patiently explain any procedure. I really like that about him. The staff at Grand River are probably the most knowledgeable you could meet, as Dr. Al shares his skills unselfishly. I believe this helps the client in the end as knowledge is always useful. With that being said, i can only echo Dr. Al by saying "Thank God for Jody" !!!!! As an aside, I especially appreciate my relationship with Dr. Al as he and I enjoy the same taste in music !! My best regards to all at Grand River Dental !!

My boys have been using this office for several years, they both experienced their first visit in your office. They both enjoy attending. The office space is a bit cramped and I feel more communication betwee the dentist and parents would be beneficial, talking about things such as sealants, and further protection. The staff are very friendly and professional. My children are looking forward to attending for years to come. The experience has been positive which in my opinion is key to managing their dental health. I even as an adult have an extreme fear of the dentist and have avoided important dental work due to my fear. It's important to me that my kids do not have the same fear and thus far they enjoy their experience.

My boys and I have been going to Grand River Dental since moving to Caledonia over 4 years ago. Overall I have been pleased with both the office staff and the dental staff. I would like to see the office become a bit more kid friendly. Little things can make the experience less stressful for kids. I suggest providing cartoons on the monitors while the kids are getting work done. I also think more praise and a possible cavity free wall of fame may make the office more child friendly.

I have been a patient of Dr Macdonald for a over forty years and have always been treated well, had procedures explained to me in advance and generally have been satisfied with the service. Today I was seen by a new dentist who did not introduce himself when he came in, did not even say "Hello", was very abrupt in his manner and then left without any comment to me. I was not happy about his manner at all. On a more upbeat note my hygenist Emily was great. UPDATE: On Saturday evening Dr Macdonald called me personally to apologize for my experience of a few days prior. That is impressive! Not only does Dr Macdonald read these reviews he acts upon them quickly to rectify the situation. Because of his response I am changing my Quality assessment from Good to Excellent.

Hello, Dr. Alan MacDonald and Staff, our experiences with Al and his staff has been great. I've seen workers come and go, not sure if I am impressed with (new dentist not sure what his name is?) maybe that's why I have not been back .However Ron who was the most difficult person to go to the dentist lol. We have been patients with Grand River Dental for a long time before the name change, We have even gone to Dr. Al's office in Simcoe have had great discussions and some great laughs we feel like family. We are always called to be inform when our next appointments are usually a few days before as everyone is very busy these days. I guess I should be making my next appointment. I have always liked Jody she is awesome. All I can say is we love your service Dr. Al. Ron & Floretta Hill