I have been a patient at Ingersoll Downtown Physiotherapy since June. I am very impressed by the level of service given by both Helien and Darlene each and every time I go in. Helien is very informative as to what exactly she is doing and speaks in terms that I, a non medical professionals can understand. She is patient and knowledgeable and overall just a really good person. I feel she is being very thorough in my treatments and regularly assesses my progress. Darlene is more then helpful when it comes to booking, squeezing me in when I am having pain, and arranging for last minute changes when life gets in the way! From the very first time I went in to the office I was made to feel comfortable and am always greated by name! I recommend this office for any rehab and/or therapy needs.