The customer service here is generally very slow. The people are friendly, however, it seems that seven out of ten times there is a problem. If it is in regards to your insurance, you are tasked in a nice way to resolve it. This has happened numerous times regarding refills of meds which I have taken for years and where there has been no change in my prescription benefits. If they are having a problem with your prescription, you receive an excuse ( nicely) and again the onus is placed on you to resolve it.. I recently had a refill done in Las Vegas/ Henderson, NV, and the service was out of this world. I was prepared for issues, however, they handled everything with such ease and courtesy. No glitches, problems or excuses. I was prepared for one, and was blown away by just how easy they made it. The Ramona CVS should take a page out of the Henderson, NV playbook. .

Horrible service. Called in a prescription and was told it would be ready in 30 minutes. After waiting for a ride to go pick up my prescription(just had surgery the same morning) after 2 & 1/2 hours, they told me I had to wait another 20 minutes. This all while being on crutches, in pain from a surgery, and calling it in 2 & 1/2 hours earlier!! What great customer service!! Every person working in that pharmacy needs to be FIRED!!!!

I have tried to fill 2 prescriptions there. Both ended up involving long waits because of their internal errors. If you can fill a prescription down the hill, do that.

The customer service at this pharmacy is one of the worst I have encountered. Go to RiteAid instead.