10/26/14 My husband and I stopped in Walgreens last weekend to pick up some Sudafed PE for cold/congestion. The Walgreens brand was on sale so we took this box up to the register. The sale price was only applied if you buy two boxes, so we ran box to grab a second box and then checked out. The store had pumpkins out front (it's one week until Halloween!) and lots of decorations inside, including a pretty neat scary spider. A cashier helped us quickly once we were ready to check out and there was no wait in line.

I have never been more outraged at a store manager. I went to the Walnut Creek, CA location on Ygnacio Valley Rd. today at 9am and had about $50 worth of toys to buy. One of the items was buy one for $6.99 and get the second free. The store manager Ana Marie would not honor the sale stating it had ended at midnight the night before. I told her the signs were still up and she should honor it. She said she wouldn't and literally walked away from the cash register leaving me and my two children standing there. The poor checker felt bad and apologized for her. I tracked her down and again told her to honor the price as the signs were clearly posted. She told me the night crew was supposed to take them down but forgot. Then she ignored me. Even though this is the closest drug store to me, I will never enter the doors again, strictly on principal. So much for customer service. I ended up leaving with out any merchandise and this location has lost a frequent customer.

Do not go over to the cosmetic counter and ask the girl a question if she is chit-chatting with another employee or just chatting with a customer that was ahead of you. She will deliberately keep you waiting for spite, instead of finishing up and serving you! Oh she will get around to waiting on you, IN HER OWN GOOD TIME, after she tells you off for being impatient, like you are a nuisence for wanting her to stop talking and do what she is being paid to do! Where is the customer service we should expect? Am I naive for expecting the same respect from a clerk that I offer them as I approach?