I was traveling to Colorado for the holidays when I got a terrible sore throat, headache and sinus issues. I went to this urgent care on a Tuesday, two days before Christmas at 8 am, immediately when they opened. I believe I was the third person in the door. The registration process was smooth and very fast. They issued me a mask to protect others. I felt things were off to a good start. The triage nurse swabbed me for strep when she got my history and I mentioned it felt like strep. They then roomed me and that's when the bad experience started. I sat in the room for 45 minutes before the doctor came in. He came in like a whirlwind and told me he had good news, I didn't have strep. He said I must have the flu and it needs to take it's course. He said the more complete strep swab would need to go to the lab and I would hear back about it. I asked about meds such as tamiflu or antibiotics and he told me I should take OTC meds to manage the symptoms, then rushed out of the room. He looked in my throat but not in my ears or anywhere else. He literally spent 4 minutes with me. I then saw him checking emails as I left the building, so I couldn't help but wonder why it took so long and why my visit went so quickly but I was satisfied that I would get better soon. Things progressively got worse until Friday of the same week when I went to another Urgent care. Mind you, this ruined all of my plans over my Christmas vacation as I spent most of the time in bed between the visits. They found that I had a sinus infection and they were shocked that the initial exam wasn't more complete. They were surprised that I wasn't offered antibiotics the first time. I assured them that Memorial's Urgent Care lost my business and they (CSHP) won me over. They prescribed a simple Azithromycin Z Pak over the course of 5 days. I literally improved within hours of the first dose, and was 80-90% better by the end of the first day. I know that anyone can miss a diagnosis but I think this was shoddy care. It was hurried, incomplete, and left me miserable for a lot longer than necessary. In fact, I still haven't heard whether the second strep swab was positive or negative. I hope the facility takes this feedback and works to improve.

On a Saturday my husband had an accident which required interior & exterior stitches. We VERY SPECIFICALLY ASKED the Receptionist at the Care Center - Do you take emergencies? And, Can you stitch up something this big? Yes was the answer & Due to the size of the cut we were told we would be given the next room. He was covered in paint and had dirt from a railroad tie in his cut. "Triage" was making sure we had insurance, taking his heart rate and being told again that we would get the next room. They did not check for concussion, check his jaw which he complained about, nor did they check his elbow which he also complained about and no one offered to clean the wound. 1-1/2 hours later we finally got into the back. We were told this was not a procedure room - we would be moved when the doctor was available. After about 50 minutes - I finally went out to the 6+ staff members and asked "What constitutes an emergency? My husband has a 2 inch gash in his face that is filled with paint, creosote and dirt (even a staff member - when he finally came in, said he could see nerves and the bone). His wound was finally cleaned with saline only and 20 min later a PA finally numbed the area. We were never moved to a procedure room - rather a floor lamp was brought to the room. Let the stitching begin ... Who assisted the PA?? A nurse? CNA? One of the 6+ Staff members? NO - ME!!! I ran to the other side of the room to get tissues to blot the blood running down his neck & got more tissues when needed. The PA did an outstanding job with the 3 interior stitches and 7 exterior stitches, the scar looked good. Tylenol was giving for pain and while we discussed the possibility of an antibiotic to prevent infection - none was given. My husband's elbow or jaw was never checked for a break. His eyes were not examined for concussion. At check out we were told we owed a co-pay. I told them that we did not since this was an emergency accident. The cashier insisted we did. I called Memorial to lodge a grievance. While the very nice the patient advocate took the info I later received a letter that refuted all of the above along with the timeline - stating everything was done in a timely matter. Unfortunately for them - I had been texting family to let them know what was happening in real time - and everyone had a time stamp. Can't wait to see how they will answer that. And by the way - my insurance said we DID NOT owe a co-pay. Memorial Hospital said they WILL NOT return the co-pay. Anyone considering this place for emergency care should RUN TO PENROSE/ ST FRANCIS HOSPITAL

Absolutely great experience. I hate doctors offices and my toddler never gets sick so she rarely has to see a doctor. We did not have to wait long to be seen when I brought my toddler in for an injury. The staff was friendly and helpful. The doctor we saw laid out all of our options and gave me choices for what would be best for my daughter and what the procedures were and her recovery time would be. They treated my daughter with respect and kindness and explained everything to her so she had nothing to be afraid of. I would absolutely go back again if we needed a doctor.

These guys rocked for me. I got there at just after 1pm on a Thursday and was in with the doctor in less than 20 min. The place was deserted, like 2 other people ahead of me, crazy. Anyhow, 2 nurses, one doctor and 3 xrays later I was out the door treated and with a perscription in less than 2 hours total! I had no money and it was no problem getting treated! Awesome if your broke with no insurance!

I had a really unfortunate experience with the Urgent Care at Circle Square. I was seen for an upper respiratory virus. They billed my insurance as an out patient to the hospital since they are owned by the hospital and the visit was not covered. Any other urgent care facility that is not owned by a hospital requires only a $20.00 co-pay with my insurance. This visit they have billed $414.00 and it is not covered at all. I inquired at check in regarding billing as urgent care and the attendant was confident in explaining that they were urgent care and billed as such. I have spent about an hour trying to resolve the issue with Memorial and they were not helpful. his was an expensive lesson.