I was not sure if I wanted to try this place after reading some of the negative reviews, but it was not too bad. Most of the people where very nice, and I had no problems at all. Very satisfied.

The selection of frames at the Clermont, Fl location is very small. The Haines city location had a better selection. Both offices appear to be very dis-organised, both on the phone and with handling paperwork. I won't be trusting them in the future, due to the lack of care they had in handling details. 1) I received a call once that my "computer glasses" were ready for pickup. I had no such glasses. 2) They can't get my address right. - I corrected my address twice, once when I had an eye exam and once when I got glasses. It is comical how they still can't get it right. I just received a piece of mail with THREE wrong variations of my address on it. (One was handwritten on the outside, the other was the address printed on the invoice, and the third was the changes made with pen.) 3) This invoice was for $10. It was due to a miscalculation. I got a couple pairs of high end glasses. After they already received around $540 from my Flexible Spending Account and whatever VSP insurance pays them. They spent their time trying to collect $10! Most offices would acknowledge the error and write the $10 off. Instead they use my the mangled address they have for me and keep making changes to it. (City, Apartment Number, Zip Code.) Four months later they eventuality found a combination that was close enough. Now that I have the invoice the check for $10 is in the mail. They may be $10 richer now, however they lost a customer due to poor customer service.

We have been going here for years and just had a horrible experience. The person was extremely rude and very negative. No encouragement whatsoever! Do not take children here because they obviously don't know how to handle their sensitive natures. This person lied to me and to her manager and accused me of lying. We will not return here and I recommend even if you've been a customer in the past, you should find a new place to go. We will be. I am so upset with how they treated us.