Brought my husband in today. Tests were taken quickly Test results received in a timely manner. .The doctor was wonderful as was the staff. They are a bit tight on rooms so he will get one shortly but has received great care.

The worst! You have to pay them up front and then they bill the insurance company. They refuse services otherwise. We paid them nearly $1,000 and they billed the insurance company....who paid them too. Now they refuse to reimbuse us or to even talk to us about it! Thieves.

I would rather die from an emergency than have to go to this poor excuse for a hospital. The nurses are uncaring and rude. They could take a lesson from Florida Hospital on Rollins in Winter Park, FL.

Went in for a simple basic hernia repair, my second one. Within a week the area around the incision was pink as though irritated. I was not given post surgery antibiotics and less than two weeks out I had to be re-admitted through ER with a staph infection. Spent 5 more days in the hospital with IV antibiotics at an additional cost of over $60k. After my release a vacuum device was prescribed to drain the wound which had to be worn 24/7 along with a home health nursing service for over two months. Later the surgeon told me thay had about a 2% infection rate. From what I see in the internet the national average is slightly over 1/2 of a percent. So they are telling me their rate is three and a half times greater? The nurses were very nice but a couple of the techs were obviously under parented and verging on passive-agressive/dysfunctional. The only way they will see me again in that hospital for more than a test is in the morgue. Followup: In February of this year my LEFT leg seized without warning. The pain was equal to any cardiac or pancreatic pain I have ever experienced. A call for an ambulance was placed with 911 though I could barely speak. The ambulance attendant told me I would probably want to go to Waterman because of the pain. I had no choice. No one helped me from the gurney to the bed. I was seen not by a doctor, but by a physicians assistant who diagnosed the pain as sciatica, telling me he had it also. By then the pain had started to abate somewhat and one of the nurses gave me an injection in my RIGHT leg! I then left and called my wife to please pick me up. Since her cell phone was 407 area code the convenience phone in the ER lobby would not let me make the call and I was forced to ask to use a hospital phone. This was clearly an annoyance to the admitting nurse. My leg continued to have numbness and pain and it would be a month before an RN at my cardiologists office in Orlando would do a simple non invasive test for leg circulation with a microphone and high gain amplifier. I did not have sciatica. The femoral artery in the leg was 95% blocked! I nearly lost my leg! From now on I will maintain a home supply of injectable narcotic pain medication and self clotting pressure bandages so I can make it to a hospital in ORANGE county!

If you have someone on the oncology floor, PLEASE stay with them. Be your loved ones advocate. We had both the BEST and WORST nursing care there. FH Waterman, Oncology floor nurses need to be your best. If you have complaints about nurses, please, for the sake of the patients and their families, move them. Or, ENSURE that they are pulled out for re-training. My Mom, who had a port for chemo, meds, blood retrieval, transfusions AND because her blood platelets were at 4,000. FOUR THOUSAND. Normal is 150,000 to 500,000 was a NO NEEDLE patient. That means a needle prick can make her bleed to death. A needle prick could make her bleed to death. A tech came in and tried to prick her finger for a blood sugar level. I had to physically stop her (I just moved between them) because she didn't listen to me when I gently told her that you can't prick her finger but they can use her port. WHAT? WE then find out she went to the wrong person. Why wasn't there a sign on the door that stated "no needles" Then they came to administer TWO antibiotics. One that a Dr. had written for the last time she was there. It wasn't even a current order. I won't even tell you the nightmare of her last night. Families and patients, YOU have to be in charge and THERE. Write down what the Dr. says for the nurses to do. Set your phone alarms for when they should be bringing in meds. DON'T let them talk you out of in hospital Hospice. DON'T. The nurses are too busy to take care of your precious family member adequately. Nurses at Waterman: If you know that your patient is dying soon, tell the family. You TOLD me afterwards that day shift knew and that you knew. WHY wouldn't you tell us to get in hospital hospice if you knew you would be too busy (or tired, or just unable to keep up with the med requirements)? Or, do your job and do it well. If you want to know what doing it well looks like, see the oncology Nurse, Allesandra. If you know you have a patient who is passing, you need to ensure that it is peaceful. Your job that night, for that patient, is to make sure it is peaceful or put someone in there who can. As for our visits to the ER, we were told on two occasions that they no longer give meds in the ER. For stage IV cancer patients, they should be treated as people who should not have to endure more pain. If it was their own mother, they wouldn't hesitate to ensure that their sweet loved one was comfortable. They are afraid that drug addicts come for meds. Hmmmmm. So, we had to go home and get her meds or get admitted. It sounds more like a $$ issue than a worry about addicts. When you see that someone has low oxygen stats AND has severely low blood platelets, you should also know that receiving oxygen via nasal cannula will dry out their noses ASAP, cause little cracks and bloody noses and again, they could bleed to death. It should be a standard of care that they get the "bubbler" oxygen. I'm not a nurse, but my Mom was. She had to tell the nurses multiple times, and she did it with such care and grace, what should be done. The mistakes.....shouldn't have happened.