They are super nice and very convenient here. Dr Mayfield has been a savior on several occasions when our normal doctor has been closed. We also just found out that she will eat our infant. No more trips to the ER for non emergency issues after hours!

I visited them for the first time and they were great. I will certainly be returning to them for future concerns.

I have to say I was very disappointed and upset, I went in with my child, at 8:30am, signed in, the receptionist did not even acknowledge us.....there was no one else the waiting area, watched the nurse from the back come up and lean over the sign in sheet, and proceeded to have a personal conversation lasting at least 15 -20mins (during this time I'm still in waiting area with my child in tears), the nurse would occasionally look over at me, not ONCE did she even break a smile....very unfriendly. I went up to desk and told them I was leaving that I hadn't even been acknowledged as of yet, the nurse said "well she was counting her money" and that confronts me how???? A "HELLO" I see you have a seat is asking too much??? Maybe they were just having a bad day, but they made me feel like I was definitely a bother, and I will not go back, went out of my way to Hiram and had no issues at all.

I have to say that I was very happy with the service and staff. I have visited many different offices since moving here from NY. and my experience with NEW HOPE URGENT CARE, gave me back my faith in the medical profession and gave me the sense of home. I will go back. I wish that their facility were more than urgent care. It would be very soothing to experience the friendly, kind staff every time me or my family member were sick.

Exceptional care! I have been to Hiram Immediate Care and waited for HOURS. Not at New Hope! The staff cares and instead of just shoving people in and out like cattle, they strive to treat each person and each case with care. I cannot tell you how wonderful they have been to my family!