An awful experience. I went in during my lunch break to get my glasses adjusted and order contacts. I approached the front desk. Two of the women on staff simply stared my direction and ignored me, one walking by twice before I said "Hello! Could someone please assist me". The other woman approached, and was curt and rude in her speech and demeanor. First assuming I didn't have insurance, then telling me to go wait at another desk for an adjustment and the contact person would be in soon (she never came). It would have taken her no time to tell me that when I first walked in, but they pretended I wasn't standing there a few feet away from them. They were friendly on the phone when I called, so something about my appearance must have changed their approach towards service. I waited at a desk for 35 minutes to get my glasses adjusted, as the optical professional was helping an elderly couple look at glasses. He was professional, but when I mentioned that the glasses still did not fit well, I was told this was because my right eyebrow was higher than my left. News to me. In the adjustment process, he literally shaved the plastic of my on the inner part where the temple touches the frame, and did so poorly. These are a brand new pair of custom frames that cost me a good amount, and now the warranty is voided on them, and there is a noticable gap when the frames are open. I was never asked if I wanted my glasses to be physically altered and shaven down to obtain a better fit. The contact provider was still out at this point. Which is fine, as I will be ordering them elsewhere.