Tore up my rotator cuff back in 2005 during my tour in Iraq. The VA sent me there for my 3rd round of therapy back in 09. Eric was outstanding. Unlike other therapists instead of just upping the intensity of my therapy on some arbitrary date, he adjusted it based on my progress. When I made big strides, he upped it more, when progress ran slow, he didn't up it as much. I now have little to no pain and much better strength thanks to Eric.