It was the best time i had going to the dentist. The staff was very professional and carring. I was informed on each procedure and was able to ask questions also receiving in-depth, understanding answers. I thought it was nice to be able watch tv on a flatscreen while i was sitting in the examining chair. Plus i was able to view my x-rays on the same flatscreen tv and see for myself exactly what the dentist and the dental hygentist was talking about. I really highly recommend Aspen Dental in Richmond, IN. to everyone.

I can't brag enough about how amazing Aspen was for me. From start to Finnish the experience was unlike any other. When I called to schedule the appointment, the lady on the phone was both kind and professional, and actually put me at ease about the visit. Due to a few bad experiences at Dentists, I have a serious phobia of them. I am so terrified of dentists I had put off an extraction for over two years. When I arrived early to fill out paperwork, the receptionist greeted me with a very genuine smile and gave me some paperwork. I didn't wait very long before they called me back for my FREE x-rays and exam. The lady who took my x-ray was also very kind and professional. In my experience X-rays can vary from uncomfortable to downright painful, but this lady did a wonderful job so I never even felt the slightest twinge of discomfort. Next I was sent to a small area for my exam. Before the exam even started, the hygienist spent a good twenty minutes explaining exactly what she would be doing, what she was looking for and answering my questions. She never got impatient and she really made me feel comfortable and confident in her. After the hygienist, the doctor came over in her lab coat and checked out my x-rays. She was also very kind and professional, explaining everything and answering questions. After everything was said and done, I was sent to the office manager. Now everyone I dealt with up until now was awesome, but Becky was my favorite. She listened to my fears and explained how everything would work. She gave me lots of good advice and just came across as so genuine. She took my payment for the extraction, explaining that they were not sure if the extraction would be surgical or not. They charged me for the most expensive procedure and told me that if ended up not being surgical, they would refund the difference. I honestly thought they were full of it. After getting a totally free x-ray and exam I was sure there was no way they would refund any money, but the cost was very low, so I just let it go. A few days later I came back for the extraction. The same lady who took my xrays came in and numbed my gums, and then the doc in the lab coat gave me the shots to numb my mouth. The doctor who actually pulled the tooth was just as wonderful as everyone else I had encountered. I can honestly say that I never felt even a twinge of pain. He even let my fiancee stay in the room and hold my hand. After the procedure the ladies I had dealt with initally all came to check on me and wish me a speedy recovery, and amazingly, since they didn't have to do any surgery, I really did get most of my payment back. I can't say enough times how amazing everyone was. I'm not an easy patient to deal with between my phobias and the condition of my teeth. I've had a ton of bad experiences with dentists and I've always left feeling bad about myself.and judged. I know the difference between a fake smile and genuine kindness. Every person I dealt with was GENUINE and I left for the first time in my life, feeling better, hopeful even. If you are like me and embarassed about your teeth or afraid of dentists or both, PLEASE give these people a try, I promise you won't regret it. I will never go anywhere but Aspen now!

I am writing on behalf of my 96 year old mother. Needless to say, she has a full set of dentures, On her initial visit to Aspen Dental, Richmond, IN. she received the free x-rays (to see what her bone structure looked like) and the free exam. Everyone showed Mom extreme patience and professionalism. They suggested a liner for the bottom plate to help them fit better because of her shrinking gums. They did not try to convince her to do anything that wasn't necessary. After a few months, Mom decided she wanted a new set of dentures that were not as worn as the set she was wearing. She was having trouble chewing her food as well as she needed and it made it difficult for her to eat certain foods. She received her new dentures this week and has had only minor problems. She is returning next Monday for an adjustment. We cannot say enough good things about the Dr. and the entire staff at Aspen Dental, Richmond, In. They made Mom very comfortable and are able to make her feel at ease (she has always had somewhat of a fear of going to a dentist). They are a wonderful team and we are grateful to have gone to them. We would recommend them to everyone that needs a dentist. Thanks to all of you and God bless you.

I went to Aspen Dental in Richmond, IN last week, after having been told by another Richmond dentist that I needed 5 crowns, 3 bridges, and a root canal, which would have been around $10,000. My husband had been telling me to go get another opinion. I was not having any pain but decided to go to Aspen after watching some very positive TV commercials about their service and the way they treat their patients. I received x-rays and a thorough examination and dreaded hearing what they thought needed to be done. The dentist was SO NICE!!! The bottom line was that all I needed done was a cleaning and to have one filling replaced. I sat there in shock, expecting to hear the same thing the other dentist in Richmond had told me. But this nice young dentist was so honest and so compassionate, and I felt I could really trust him. EVERYONE, from the receptionist at the front desk, the X-ray technician, the hygienist, the dentist, and the office manager, was so very kind to me. They all put my fears to rest and helped me to relax. I then went this morning to have my teeth cleaned. Again, I was greeted with kindness and professionalism, and received a very thorough cleaning of my teeth by a friendly and very efficient hygienist. I cannot say enough good things about the Richmond, IN Aspen Dental Office and everyone who works there. I have read some of the negative reviews on this website, and, for the life of me, I don't understand where those people came from! Did they go to the same Aspen Dental that I did? My experience was nothing but positive, and I was thrilled to find a dental team who cared enough to tell me the truth and treat me with such kindness and compassion and RESPECT! KUDOS to Richmond, IN Aspen Dental team! You get an A+ in my books!!! I would tell anyone to come to you! You all are GRRRRRRREAT!!

Very friendly and professional staff. unfortunately the implant bridge that we recemented came back out within 36 hours and I was already back here in South Carolina but we did give it a good try ! Leonard Carter