My Doctor called in a prescription and asked that it be ready for pickup when i got there (as i did not have a car and needed to hire a taxi which cost $30). When I got there 3 hours latter I was told that they hadn't even started filling the prescription and that I might have to wait for another 15 to 30 minutes in the taxi with the meter running. I couldn't do that. the prescription was for an antibiotic for an extremely bad toothache. The result was that I was up the entire night with excruciating pain. I am on the phone now with them and have talked to 4 people and have been put on hold for 40 minutes, and been told that they can not get the drug to me (and then put on hold again). I am still on hold listening to their music. ps. after a another 10 minutes on hold the pharmacist picked up the phone. When I asked whom I was speaking with he hung up. I called again and this time got voice mail.

The pharmacy sucks big time! My son had back surgery and on the way home dropped off his prescriptions. They told him it would be 2 hours! I stopped by on the way home from work at about 3 1/2 hours later and they told me it would be another 2 hours! Then when he went back to fill a different prescription, the pharmacist said "I'm not comfortable filling this!" Who is he to determine what medicine someone needs???They need to fire the whole group of them!!

The CVS in Riva has become nothing more than a pain in the ass. The customer service there is terrible, they MAKE YOU CHECK YOURSELF OUT even if you have reason to want to be checked out by the cashier SINCE THAT IS THEIR JOB!!!! and the pharmacy...oh plan on waiting an hour in the drive thru line a hour waiting for it to be filled inside or outside and then another 30 min in the long line to pick up inside or out. They obviously need to hire more help or learn how to run a pharmacy!!!!!

The pharmacy is wonderful, however sometimes the drive thru can be very busy. The customer service in the pharmacy is outstanding. I like the store and the CVS staff. I won't go to another location to get my scripts filled.

always done on time,,,very nice and efficient staff