I went to this office in Charlotte, MI as a result my insurance company was billed for a occlusal guard. I never ordered, requested, wanted this thing. Over the course of 1 whole year I tried to get them to re-imburse my insurance company for the "mistake" and I was told by the office manager and Dr. Keith West himself that it would be repaid. Well over one year after the visit and it still has gone uncorrected. No wonder our health insurance is so messed up in this country, they are paying for things the patients never see or ask for. Dr. West should realize that it is not his smile on the billboard that will get him by St. Peter at the gates.