The sign in the window where you check in that says, "Expect your appointment to take 3 hours or longer", says it all. You will wait an hour in the lobby, another hour after you see the assistant before the doctor sees you, then your exams starts. Four appointments over a 13 month period have all been like this. Nothing wrong with the quality of work, but you can get the same quality eye exam at many other business that doesn't overbook their appointments so they can bring in maximum income at your inconvenience.