My husband waited an hour and a half, in the waiting room, before being taken back to see the doctor. Dr Mallette wanted to refer my husband to a neurologist and stressed the importance of getting him seen soon. It has been two weeks and three follow up calls I have made to JEA and still we've heard nothing about this IMPORTANT appointment with the neurologist except that they have tried twice to make the appointment and the neurologist office has not returned their calls. My suggestion is that if a patient or doctor's office leaves a message and expects a call back, that call should be returned. If the receptionist takes a message and asks for the patient's phone number the nurse should return the call. If the nurse calls another doctor's office to make an appoint for a patient the other doctor's office should return the call.