I have been a patient of this office for many years, until now. When I first checked in, the lady working the front desk handed me a clipboard with information to be checked; however it was not for me. So, there I sat with detailed, private information for another customer. That's right... Names, Phone Numbers, Addresses, Insurance Policy information... all for someone other than me. Any dishonest person could have folded that information up and taken it with them to do whatever they wished with it. Also, I called before scheduling my appointment to verify charges and payment options to ensure they were consistent with previous years. I was told one thing and then charged over DOUBLE! After the same lady at the front desk gave me the total for a different customer, she then proceeded to give me my total. When I expressed my concern to the staff, you could tell they knew what they were doing. One of the ladies even laughed and said; "Don’t you wish you were (the other customer)" I was never given a detailed statement for what I was charged for. I have called a total of three times to discuss the matter with the Office Manager and have left messages with a "Sherry" every time. At this point I doubt I will hear back and that is ok because my bank has heard about it, my friends and family have heard about it, especially those I have referred to Southern Eyes and the BBB and Attorney General are next. Patient Beware!!

After avoiding having my eyes checked for many years, I took the leap and went to Southern Eyes (Kannapolis location). It was the wonderful reviews here on Google+ that got me in the door, but it was Dr. Earl and the wonderful staff that will keep me going back. From the moment I walked in there, I felt welcomed and that I was genuinely cared about. Dr. Earl answered all my questions, and I never felt rushed (yay!). I highly recommend Southern Eyes, and will be bringing my other family members there for sure!

I have been going here for a few years now and I would not go anywhere else. I am planning on moving out of the area in a few months but I will still come back to see Dr. Earl. I have seen both ophthalmologists but I have seen Dr. Earl most recently. Both are absolutely wonderful and take their time with patients. I have recently had issues with my eyes and Dr. Earl has come to my rescue and really taken the time to listen to my concerns. She really does care about the patient and their concerns. She knows what she's talking about and helps in every way possible. I really like the Kannapolis and Concord staff. Southern Eyes is an excellent facility to visit if you have yet to find an eye doctor in your area that you like. Definitely 5 stars.

Fantastic! Southern Eyes represents the way a business should operate. Courteous, fast, extremely knowledgeable, and very friendly. I feel more like I'm visiting friends than a Dr. My wife and I both use Southern Eyes. I really can't say enough about this business. The days of feeling like just another number are over. Go there, you'll see what I mean!

When my 5 year old daughter accidently injured her eye with a pencil, Dr. Earl opened the office up on a Sunday to render care. My daughter had multiple tears on her eye and had daily followup visits for several days. She has fully recovered with only minor scaring on her eye. Dr. Earl showed the same level of concern for my daughters vision as I did and Southern Eyes has earned my customer loyalty for as long as I live in this area.