Dr Long and the rest of the staff were friendly and the facilities were conveniently located. When I made an appointment for my eight year daughter I was pleased that I could fill out all the new patient paperwork before we got our there to save time. At least I think that was the idea. We arrived early for our appointment were greeted and waited in the kid friendly waiting area. And waited. And waited. After thirty minutes after our scheduled time, I asked when we might expect to be seen and was told it would be just a moment longer. (Ten minutes) Once we were seen the staff was professional, if somewhat frazzled (frustrated parents might have that effect). We did not purchase glasses there - frankly I don't feel they earned our business.