November 11, 2014 Drive to Reno or Carson City. This practice does not deserve your business. Today, I learned that Deanna, the office manager who also does their billing, hung up on my 73 year old father then told him to get his care elsewhere. My father and his insurance company notified the practice numerous times that they coded his visit in such a way that it was being declined for coverage. The insurance company notified my father that if they simply changed the code, the bill would go through. The bill was $155. I called this afternoon to inquire. The woman answering the phone told me she could not give me any information then proceeded to confirm that my father was a patient and that someone spoke with him earlier in the day (breach of confidentiality laws). She told me she would not speak to me further and that I needed to speak to the billing department. I told her I wanted that office and the doctors to understand how patients were being treated, but she refused to stop talking and listen. I notified the woman who answered the phone that if someone does not listen to my father's experience take some responsibility for this unprofessional behavior, I intended to let people in the community know about this. At that point, she said I was threatening her and hung up on me as well. I called back a second time and someone else answered. She told me the name of the woman I just spoke to was Amanda. I later learned there is no "Amanda" that works at that practice. The woman who answered this time told me to call Deanna the office manager. I called Deanna and began to relate the facts of the situation and she would not allow me to explain to her what had transpired. Instead she wanted to tell me that my father was being sent to collections and continued to repeat it over and over. (For $155) I told her I was not calling to discuss my father's bill. I was calling to discuss her hanging up on a 73 year old man who was confused about his bill twice and then telling him to go get his care elsewhere. She refused to stop talking over me and proceeded to hang up on me. During this call, Deanna the biller, repeated over and over that they have no "Amanda" when I told her that is the name I was given. Apparently the second woman who answered the phone lied to me. I called Deanna the biller back after she hung up on me and I asked her to have the doctor who owns the practice contact me. Deanna then called me back to tell me she spoke with the doctor who told her to call me back and tell me to work it out with her. I am a resident of Incline Village and own a business here, as do many of my friends. None of us would treat people this way and if we found out our employees had done so would never allow it to continue. Obviously, this was not about a lousy $155. This was about how people communicate and how they treat aging parents. This is a small community and we need to take care of each other. I will never give this practice my business again and I truly hope that the doctors who own this practice are not aware of the unprofessionalism of their office staff.

Forget it. Go home and get well on your own with fluids and rest. It's probably a virus anyway. Or go to Reno. The two times I called them this year, they actually encouraged me to not come in. I later discovered that one of those times, an eve of a holiday, the staff had been promised that if it was slow, they'd get to close early.The reception staff, in particular, is unhelpful and openly annoyed when it gets busy here. This is not the environment you want to be in when you are feeling poorly.

I'm gonna be honest - the medical care here is decent. The billing and ability to communicate effectively with patients after care is miserable. I was seen a number of times in 2012 and 2013. Paid my copays and left each time. Suddenly this past winter, I received a bill for all of my medical expenses, totaling around $800. WTF? I had called my insurance before ever going to this location and they informed this location supported my insurance. Additionally, this mailed letter stated it was the 2nd notification they had sent me. I don't know who messed that up - it was the first. I check my PO box regularly and have never missed anything my work had sent me. Here's what happened: Urgent Care submitted all of my claims together to my insurance company, but they waited until over a year after the date of my first visit. The due date is within a year of the date of service, so the insurance company threw it out. Urgent Care sent in my claim a year late! After some more maneuvering between both Urgent Care and my insurance, they absorbed the cost of the late submissions and resubmitted the other ones. WHO MISSES THAT DEADLINE? That's literally how you get money - why would you miss that deadline? You have a year! I ended up paying around $175. Sent in my check, whatever. Then I received a bill for $260 without any indication of what it was for. I called three times in two weeks and left voice mails. No response. I didn't want this to end up in debt collection, so I kept calling and emailing. Finally, they told me it was a mistake and I didn't owe that money. They really need to work on the office aspect of this practice - record keeping, their notification system, and their ability to communicate effectively with customers is worse than I've seen it at any other medical office (or any business, really).

He misdiagnosed kneecap dislocation as a torn mcl and pcl. He didn't even really listen to how the injury occured or me at all. 190 bucks for bad medical advice. I wouldn't go to him for a flu shot.