Just got back from extraction. HORRIBLE experience had to wait 4 hours and I had an appointment. Waiting room was overcrowded and all patients had similar experience of having to wait many hours for their appointment time. When I asked about this I was told 'you're lucky you have an appointment. Patients without appointments have to wait 6 hours!' Staff was inattentive and abrupt. I expressed my anxiety but they didn't address my concerns, did not make eye contact, and their questions and comments were repetitive and redundant. One assistant didn't speak English well enough to understand what I was saying. Though I was referred to Dr Birnbaum I ended up seeing an associate - but I believe their entire staff manifested their disrespect and disregard for their patients. Anesthesia experience terrifying - I was unaware of the actual extraction, but coming out of it I experienced unbelievably terrifying sensations and hallucinations. The two assistants were speaking and arguing constantly and loudly in Russian which increased my fear. When I was coming out of it and expressed my fear, I was told to 'be quiet and stop bothering them.' Then my friend came to pick me up and they wouldn't let her into recovery to see me. I was experiencing increasing anxiety and knew seeing her would calm me, but they refused. She told me they were rude and disrespectful to her as well. I hope I NEVER need another extraction but if I do I'm not going there!!