On Jan 13, 2014 I contact the office and spoke to Lisa, I explained the concern with my son tooth and how an emergency appointment was necessary due to the pain, which was leading to an infection. She made an appointment for Tuesday the next day and I thanked her. Upon arriving there today at 11:13 AM, Appointment was for 11:40 AM, the office only had one person in the waiting room. I approached the desk and explained I have an appointment, the woman look in the P/C and replied I have no appointment for you, she said maybe it was with any office. I asked if Lisa work here and she pointed to the woman next to her who was on the phone and never look up. They made no attempt to accommodate my son, we left the office. That day we were able to see another Dentist in Rockland who found the tooth to be infected, they immediately performed root canal. I've never been so humiliated,