I didn't actually get treated by this guy. The office manager refused to let me be treated because I had exercised my legal right to refuse to sign their HIPPA release form. Let me quote from the HHS online document that address this issue. "The law does not require you to sign the “acknowledgement of receipt of the notice.” I'm required to sign something acknowledging that they offered me their HIPPA form, but no one is required to sign one. So, then the office manager repeatedly ask me why I wouldn't sign it, as it appeared that my stating what the law says wasn't enough for her. You are also not required to answer someones questions as to why you won't sign it. She then said that if I didn't sign it they wouldn't treat me, which is without a doubt one of the most serious infractions of HIPPA law they can commit, and, as I believe anyone who stands up for their rights should, I became upset and angrily told them that they could not refuse me for that reason. Let it suffice to say, it did not end well. I am in the process of documenting everything that was said and by whom and I am already in the process of filing a complaint to the civil rights divsion of the US Department of Human services. And on the humane side of things, I've wasted another week trying to get a tooth extracted that IS giving me pain, And I have to start over. Find a surgeon, get a referral, get an appointment to be examined, then another appointment to get the tooth out. This rude office manager exceeded her legal authority when she said they could refuse to treat me if I didn't sign their HIPPA release form. They are far from hearing the last of this. Posting what happened to me here is just one step in standing up for myself, as I encourage everyone who reads this to do. An office manager, or anyone else, to roll over you with claims of authority they do not possess. Know your rights and make others respect them. This office manager not only didn't respect my rights, when I called her on it, she took it personally, and responded in a rude and personal manner. Does this sound like the kind of place you'd want your dental surgery done? Another rule of mine is "don't reward bad behavior".

Dr. Krause seems like a great guy, and the services he performed appeared to be done well. The office staff was incredibly difficult to work with, and they required payment for services before we left the office, and refused to do an explanation of benefits with the insurance companies. Plenty of quality oral surgeons exist with more customer friendly business practices.