My wife and I had a copper line split inside our kitchen wall during a winter freeze. I called Baker's Plumbing and they sent out a truck with 2 guys within just a few hours. I had asked for the copper line to be brazed, but they found it easier to cut the line and put in some PEX fittings and a short section of PEX line. The good news is, the repair has been fantastic and worked well, but the bad news is it was not the repair I had asked for. The bill came almost 30 days later, and I was charged $113.49, $60 of which was labor. I paid the bill, and then gave the matter no more thought. Four months later, at the end of June, I received a nasty-gram bill from them saying I had never paid, and that interest was accruing on my unpaid debt. I gave Baker's a 3-star rating: 4-stars for the technicians representing the company, 3-stars for doing what they wanted, and not what I asked, and 2-stars for the incompetent people doing their accounts receivable.