My kids have been patients of Dr. Sadler and Dr. Metcalf ever since they were old enough to have cavities. As always we have been extremely happy with how the entire staff treats us while we are there and the knowledge they share with us on each visit. My daughter has been going to the ortho clinic for over a year now as she was fitted for braces so we have not had any contact with the dental office until recently. My family and I had sat down to eat and part way through our meal my daughter let's out one of those "I bit my tounge" growls. Actually she had a band on her braces come loose and she bit down on it. I looked at it and said we need to get you to the ortho clinic ASAP. I called and called from that night to the middle of the next day with no response to my calls to their emergency number. Needless to say I was hacked! I finally thought to myself call her dentist and see if he can get ahold of the ortho Dr. I called and Dr Metcalf answered the phone. I told him the situation and he told me I am headed back and can meet you at the office and I can do a temp fix until you get her into ortho on mon. My wife took her and her fixed it. When she went to pay him he would not let her pay him! Or agree for the office to send out a bill. That is why I gave the 5󾭩 rating. They are and alwas have been top notch in my book and they just took it to the next level with how this little problem was handled.