My visit ended up to be 3 and 1/2 hour visit. This is way too long. It was my day off I really did not want to spend all morning in the Doctor's office. My time is valuable too. I was seen by Dr. Kephart...was not impressed at all! I had expected him to show me my xrays..no he didn't even bring them in. He acted like he was afraid to touch my leg/knee. HE REALLY DID NOT EXPLAIN things to me as a Physician should do. I could tell he was in a hurry. He did not explain what a brace would/could do . when to where it how long could I wear it NOTHING! Then after the wait of 2.5 hours he said the would fit me with a brace. Little did I know that would be another hour wait. I finally inquired at the nearest desk how long would my wait be . I informed them that I had already been there for a long time. My point being they don't inform you that the man fitting the braces ect, works for all the Physicians in the practice thus the wait was LONG! PS I still did not get any TEACHING on the device/brace.. Dr. Kephart suggested injections of something I have never had. Did he give me any teaching information??????????????? NO NO. So over all I was not Impressed AT ALL. I was very disappointed!! The employee that finalized my visit was very friendly and helpful to me...thank you. I am dreading my next visit.. There needs to be some change !