Unfortunately, I am a mother of a mentally ill daughter who is addicted to heroine. I am also a practicing medical professional who currently works in an acute care facility. From the first phone call, I have made to Eagleville, it has been a nightmare. My daughter has signed consent for the staff to discuss her care and discharge planning with me, but each time I call the hospital, an extremely rude person answers the phone and tells me that there are HIPPA laws and that they can provide no information to me. I attempt to inform the operator that all papers are already signed. She again refused to even allow me to be transferred to discuss my daughters care with anyone. This weekend operator was extremely rude and quite abrasive. I have spoken to three nurse supervisors and all have not even been able to inform me if my daughter was alive or dead. Unfortunately my daughter is still in this horrible facility and I am not included in discharge planning, which is a huge part of the discharge process for all institutions across the country. From the operator... all the way to the nursing supervisors........total lack of compassion and class!!!! It is so sad to think that this can happen in todays world. I hope that they one day do not have to experience the pain that they have caused me during this difficult period in our lives. As a mother of an only child with mental health issues, I am horrified of the lack of concern for family members that this facility exhibits to the general public. I have never written a review in my life, but I felt compelled to do so at this time in order to prevent other family members from experiencing the same nonsense. I am looking forward to my daughters discharge from this sad excuse of a hospital.

On July 1, 2013 I was admitted to Eagleville Hospital for my heroin addiction. I arrived at 4:00pm it took till 5:00am for me to get to the Detox unit without being given anything for my withdraw symptoms. Upon my arrival a gentleman attempted to touch me which scared me. I wasn't given any thing at that time except what they call comfort medication, a blood pressure pill and a sleeping pill which did nothing. The following day I didn't receive any medication until 4:00pm and at that time I was given 20mgs of methadone along with the "comfort medication", the following day they gave me 15mgs of methadone along with the comfort medication. I was so sick that I was trembling,vomiting, sweating ect.. At that time I decided to leave because I was not getting enough medication for a 6-7 bundle a day habit. Upon my families arrival we went to get my property and they had lost my iPhone,400.00 cash,drivers licence, social security card, insurance card and credit card. The staff for the most part was okay but a few were awful; Chelsey and Susan treated me and my family terrible. The only helpful staff member was Pat Ferro. I would never suggest that anyone go to this facility. I had the worst experience.

Best rehab ever! Great staff, great patients, staff really cares

The Best place for people to get help at.. Thank you Eagleville

More people should go to eagle ville hospital