I booked an appointment with the Institute. After receiving a date, I got approval for a day of vacation. One business day before the appointment I was informed that I would have to be rescheduled. This was not possible because I work with a team of people and changing my vacation to that date was not possible. Explaining this did me no good so now I have burned up a precious day of vacation and I still need glasses.

Dr. Kaufman is an amazing doctor and I would highly recommend him to anyone (If this review was solely for the doctor care, I would give him 6 stars!). I have had surgery to correct problems with my eyes, and he has been exceptional with all of my eyesight needs for the past 15 years. That being said, the previous reviewer spoke some truth about the ladies in the office. They had always been kind to me when I was younger (elementary school, early high school) but the last time I went (about 1 year ago) they were not kind in the least bit. The woman that was supposed to help my pick out new frames seemed uninterested, and aggravated that she had to work with me. I ended up choosing frames that I wasn't completely happy with, just so I could leave. Considering that I have been such a loyal, long time patient, you would think they would have been kinder to me. I will continue to see Dr. Kaufman, but I will not be purchasing frames from them any longer.

I think these girls need to stop being such nasty women. I get it , you wanna get out of there on Fri. but why would you tell a customer that your leaving so they can't come p/u there item when your there for another half hour and I could have been there!! Now I have to wait until Mon. Maybe they should call back asap rather than waiting till the last min!! Get on the ball girls, I get it, working sucks but we pay your bills!!!